/* ════════════════════════════════════════════════════════════════════════
   chat-widget.css — Assistente de IA dos materiais (launcher + modal)
   Casca visual do Designer, incorporada ao design system compartilhado.
   Os estados são CLASSES na raiz .qz-assistant (trocadas pelo chat.js).
   Tokens da marca (--color-*) e classes .btn vêm da PÁGINA (já existem nos
   materiais) — por isso os blocos "só preview" do entregável foram removidos.
   ════════════════════════════════════════════════════════════════════════ */

/* ════════════════════════════════════════════════════════════════════════
   RAIZ DO WIDGET
   ════════════════════════════════════════════════════════════════════════ */
.qz-assistant{
  /* extras do widget (namespace --qz-* para não colidir com a página) */
  --qz-blue-50:#eef3fb;
  --qz-blue-100:#dde6f5;
  --qz-amber-100:#fdeecb;
  --qz-shadow-xl:0 32px 70px rgba(20,38,76,.20);
  --qz-shadow-brand:0 14px 34px rgba(40,74,146,.32);
  --qz-shadow-accent:0 12px 30px rgba(248,174,30,.35);
  --qz-spring:cubic-bezier(.34,1.56,.64,1);
  --qz-safe-b:env(safe-area-inset-bottom,0px);
  --qz-safe-r:env(safe-area-inset-right,0px);

  position:fixed; inset:0; pointer-events:none; z-index:2147483000;
  font-family:var(--font-base);
  -webkit-font-smoothing:antialiased;
}
.qz-assistant *{box-sizing:border-box}
.qz-assistant button{font-family:inherit}

/* ════════ 1. LAUNCHER (botão flutuante) ═════════════════════════════════ */
.qz-launcher{
  position:fixed;
  right:calc(24px + var(--qz-safe-r));
  bottom:calc(24px + var(--qz-safe-b));
  pointer-events:auto;
  display:inline-flex; align-items:center; gap:10px;
  height:60px; padding:0 22px 0 16px;
  border:none; cursor:pointer;
  border-radius:999px;
  background:var(--color-primary); color:#fff;
  font-size:15.5px; font-weight:700; letter-spacing:.01em;
  box-shadow:var(--qz-shadow-brand);
  transition:transform var(--ease) .22s, box-shadow var(--ease) .22s, background var(--ease) .22s;
  animation:qz-launch-in .6s var(--qz-spring) both, qz-bounce 3.4s ease-in-out 1.6s infinite;
}
.qz-launcher:hover{background:var(--color-primary-700);transform:translateY(-2px);box-shadow:0 18px 40px rgba(40,74,146,.4)}
.qz-launcher:active{transform:translateY(0) scale(.98)}
.qz-launcher:focus-visible{outline:3px solid var(--color-accent);outline-offset:3px}
.qz-launcher__icon{display:grid;place-items:center;width:34px;height:34px;border-radius:50%;background:rgba(255,255,255,.16);flex:none}
.qz-launcher__icon svg{width:20px;height:20px;color:#fff}
.qz-launcher__label{white-space:nowrap}
.qz-launcher__badge{
  position:absolute;top:-4px;right:-2px;min-width:22px;height:22px;padding:0 6px;
  display:grid;place-items:center;border-radius:999px;
  background:var(--color-accent);color:var(--color-primary-dark);
  font-size:12px;font-weight:800;border:2px solid #fff;
  box-shadow:var(--qz-shadow-accent);
  animation:qz-badge-pop .5s var(--qz-spring) .6s both;
}
.qz-launcher__badge::after{
  content:"";position:absolute;inset:-2px;border-radius:inherit;
  border:2px solid var(--color-accent);opacity:0;
  animation:qz-ping 2.6s var(--ease) 1.4s infinite;
}
/* aberto/minimizado → some o launcher */
.qz-assistant.qz--open .qz-launcher,
.qz-assistant.qz--minimized .qz-launcher{opacity:0;transform:scale(.6) translateY(10px);pointer-events:none;animation:none}

/* ════════ OVERLAY ═══════════════════════════════════════════════════════ */
.qz-overlay{
  position:fixed;inset:0;pointer-events:none;
  background:rgba(20,38,76,.32);backdrop-filter:blur(2px);
  opacity:0;visibility:hidden;
  transition:opacity .26s var(--ease), visibility 0s linear .26s;
}
.qz-assistant.qz--open .qz-overlay{opacity:1;visibility:visible;pointer-events:auto;transition:opacity .26s var(--ease), visibility 0s linear 0s}

/* ════════ 2. PAINEL / JANELA DE CHAT ════════════════════════════════════ */
.qz-panel{
  position:fixed;pointer-events:auto;
  right:calc(24px + var(--qz-safe-r));
  bottom:calc(24px + var(--qz-safe-b));
  width:404px; max-width:calc(100vw - 32px);
  height:min(640px, calc(100vh - 48px));
  display:flex;flex-direction:column;overflow:hidden;
  background:var(--color-white);
  border-radius:var(--radius-xl);
  border:1px solid var(--color-ink-100);
  box-shadow:var(--qz-shadow-xl);
  transform-origin:bottom right;
  opacity:0;visibility:hidden;pointer-events:none;
  transform:translateY(16px) scale(.96);
  transition:opacity .24s var(--ease), transform .26s var(--ease), visibility 0s linear .26s;
}
.qz-assistant.qz--open .qz-panel{opacity:1;visibility:visible;pointer-events:auto;transform:translateY(0) scale(1);transition:opacity .24s var(--ease), transform .26s var(--ease), visibility 0s linear 0s}
/* minimizado: mostra só o cabeçalho */
.qz-assistant.qz--minimized .qz-panel{
  opacity:1;visibility:visible;pointer-events:auto;transform:translateY(0) scale(1);height:auto;
  transition:opacity .24s var(--ease), transform .26s var(--ease), visibility 0s linear 0s;
}
.qz-assistant.qz--minimized .qz-body,
.qz-assistant.qz--minimized .qz-suggestions,
.qz-assistant.qz--minimized .qz-composer,
.qz-assistant.qz--minimized .qz-footer,
.qz-assistant.qz--minimized .qz-offline{display:none}

/* ── Cabeçalho ──────────────────────────────────────────────────────────── */
.qz-header{
  display:flex;align-items:center;gap:12px;
  padding:16px 16px 16px 18px;
  background:radial-gradient(130% 120% at 85% -8%, #3559a8 0%, #223f80 44%, var(--color-primary-dark) 100%);
  color:#fff;flex:none;position:relative;
}
.qz-avatar{width:40px;height:40px;flex:none;display:block}
.qz-avatar svg{width:40px;height:40px;display:block}
.qz-header__text{min-width:0;flex:1}
.qz-title{margin:0;font-size:16px;font-weight:800;letter-spacing:-.01em;line-height:1.15}
.qz-subtitle{margin:2px 0 0;font-size:12.5px;font-weight:500;color:rgba(255,255,255,.78);display:flex;align-items:center;gap:6px}
.qz-presence{width:8px;height:8px;border-radius:50%;background:var(--color-success);box-shadow:0 0 0 0 rgba(31,157,107,.6);animation:qz-pulse-dot 2.4s ease-out infinite;flex:none}
.qz-header__actions{display:flex;gap:4px;flex:none}
.qz-iconbtn{
  width:34px;height:34px;display:grid;place-items:center;cursor:pointer;
  border:none;border-radius:12px;background:rgba(255,255,255,.1);color:#fff;
  transition:background .15s var(--ease),transform .15s var(--ease);
}
.qz-iconbtn svg{width:18px;height:18px}
.qz-iconbtn:hover{background:rgba(255,255,255,.2)}
.qz-iconbtn:active{transform:scale(.92)}
.qz-iconbtn:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}
/* offline → presença cinza, sem pulso */
.qz-assistant.qz--offline .qz-presence{background:var(--color-ink-300);animation:none}

/* ── Banner OFFLINE ─────────────────────────────────────────────────────── */
.qz-offline{display:none;flex-wrap:wrap;align-items:flex-start;gap:10px 12px;padding:14px 16px;background:var(--qz-amber-100);border-bottom:1px solid #f4dca0;flex:none}
.qz-assistant.qz--offline .qz-offline{display:flex}
.qz-offline__icon{flex:none;color:var(--color-accent-600);margin-top:2px}
.qz-offline__icon svg{width:22px;height:22px}
.qz-offline__text{flex:1;min-width:120px;display:flex;flex-direction:column;gap:2px;font-size:13px;color:var(--color-ink-700)}
.qz-offline__text strong{color:var(--color-primary-dark);font-weight:800;font-size:13.5px}
.qz-offline__actions{display:flex;gap:8px;flex-basis:100%;flex-wrap:wrap}
.qz-offline__actions .btn{font-size:.72rem;padding:.6rem 1rem}
/* offline esmaece input/sugestões */
.qz-assistant.qz--offline .qz-suggestions,
.qz-assistant.qz--offline .qz-composer{opacity:.5;pointer-events:none;filter:grayscale(.4)}

/* ── Corpo / mensagens ──────────────────────────────────────────────────── */
.qz-body{
  flex:1;overflow-y:auto;padding:18px 16px 6px;
  display:flex;flex-direction:column;gap:14px;
  background:linear-gradient(#fbfcfe,var(--color-ink-50));
  scroll-behavior:smooth;
}
.qz-body::-webkit-scrollbar{width:8px}
.qz-body::-webkit-scrollbar-thumb{background:var(--color-ink-100);border-radius:8px;border:2px solid transparent;background-clip:content-box}
.qz-msg{display:flex;gap:8px;align-items:flex-end;max-width:88%;animation:qz-msg-in .34s var(--ease) both}
.qz-msg--assistant{align-self:flex-start}
.qz-msg--user{align-self:flex-end;flex-direction:row-reverse}
.qz-msg__avatar{flex:none;width:28px;height:28px}
.qz-msg__avatar svg{width:28px;height:28px;display:block}
.qz-bubble{position:relative;padding:11px 14px;border-radius:16px;font-size:14px;line-height:1.55}
.qz-bubble p{margin:0}
.qz-bubble p strong{font-weight:800}
.qz-msg--assistant .qz-bubble{background:#fff;color:var(--color-ink-700);border:1px solid var(--color-ink-100);border-bottom-left-radius:5px;box-shadow:0 2px 8px rgba(20,38,76,.05)}
.qz-msg--user .qz-bubble{background:var(--color-primary);color:#fff;border-bottom-right-radius:5px;box-shadow:var(--qz-shadow-brand)}
.qz-time{display:block;margin-top:5px;font-size:10.5px;font-weight:600;letter-spacing:.02em;opacity:.5}
.qz-msg--user .qz-time{text-align:right;color:rgba(255,255,255,.85);opacity:.85}

/* CTA de agendamento embutido (reusa .btn .btn--accent + extras de layout) */
.qz-cta{
  display:flex;align-items:center;gap:11px;margin-top:12px;width:100%;
  text-transform:none;letter-spacing:normal;justify-content:flex-start;
  padding:11px 13px;border-radius:14px;font-size:13.5px;
}
.qz-cta__icon{flex:none;width:36px;height:36px;display:grid;place-items:center;border-radius:10px;background:rgba(20,38,76,.12)}
.qz-cta__icon svg{width:20px;height:20px;color:var(--color-primary-dark)}
.qz-cta__text{flex:1;display:flex;flex-direction:column;line-height:1.25;text-align:left}
.qz-cta__text strong{font-size:13.5px;font-weight:800}
.qz-cta__text span{font-size:11.5px;font-weight:600;color:rgba(20,38,76,.7);text-transform:none;letter-spacing:normal}
.qz-cta__arrow{font-size:18px;font-weight:800;transition:transform .18s var(--ease)}
.qz-cta:hover .qz-cta__arrow{transform:translateX(3px)}

/* indicador "digitando…" — exibido pela classe .qz--typing */
.qz-typing-row{display:none}
.qz-assistant.qz--typing .qz-typing-row{display:flex}
.qz-bubble--typing{display:flex;gap:5px;align-items:center;padding:14px 16px}
.qz-dot{width:7px;height:7px;border-radius:50%;background:var(--color-ink-300);animation:qz-typing 1.3s ease-in-out infinite}
.qz-dot:nth-child(2){animation-delay:.18s}
.qz-dot:nth-child(3){animation-delay:.36s}

/* barra de erro — exibida pela classe .qz--error */
.qz-errorbar{display:none;align-items:center;gap:9px;align-self:stretch;margin:2px 0 6px;padding:10px 13px;border-radius:12px;background:#fbe4e4;border:1px solid #f3c4c4;color:#9a2b2b;font-size:13px;font-weight:600}
.qz-assistant.qz--error .qz-errorbar{display:flex}
.qz-errorbar svg{width:18px;height:18px;flex:none}
.qz-errorbar span{flex:1}
.qz-retry{border:none;background:#c33636;color:#fff;font-size:12.5px;font-weight:700;padding:6px 12px;border-radius:999px;cursor:pointer;transition:background .15s ease}
.qz-retry:hover{background:#9a2b2b}
.qz-retry:focus-visible{outline:2px solid var(--color-primary-dark);outline-offset:2px}

/* ── Sugestões (chips) ──────────────────────────────────────────────────── */
.qz-suggestions{display:flex;flex-wrap:wrap;gap:7px;padding:12px 16px 4px;flex:none}
.qz-chip{
  font-size:13px;font-weight:600;cursor:pointer;
  border:1.5px solid var(--qz-blue-100);background:var(--qz-blue-50);color:var(--color-primary);
  border-radius:999px;padding:8px 13px;
  transition:all .16s var(--ease);
}
.qz-chip:hover{background:var(--color-primary);border-color:var(--color-primary);color:#fff;transform:translateY(-1px)}
.qz-chip:active{transform:translateY(0) scale(.97)}
.qz-chip:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}

/* ── Composer / input ───────────────────────────────────────────────────── */
.qz-composer{padding:10px 16px 6px;flex:none}
.qz-input-wrap{
  display:flex;align-items:flex-end;gap:8px;
  background:#fff;border:1.5px solid var(--color-ink-100);
  border-radius:20px;padding:6px 6px 6px 14px;
  transition:border-color .16s var(--ease),box-shadow .16s var(--ease);
}
.qz-input-wrap:focus-within{border-color:var(--color-primary);box-shadow:0 0 0 4px rgba(40,74,146,.1)}
.qz-input{
  flex:1;border:none;outline:none;resize:none;
  font-family:inherit;font-size:14px;line-height:1.45;color:var(--color-ink-900);
  background:transparent;max-height:120px;padding:8px 0;
}
.qz-input::placeholder{color:var(--color-ink-300)}
.qz-send{
  flex:none;width:40px;height:40px;border:none;cursor:pointer;position:relative;
  border-radius:50%;background:var(--color-primary);color:#fff;
  display:grid;place-items:center;
  transition:transform .15s var(--ease),background .15s var(--ease),opacity .15s ease;
}
.qz-send svg{width:19px;height:19px;transform:translateX(-1px)}
.qz-send:hover:not(:disabled){background:var(--color-primary-700);transform:scale(1.05)}
.qz-send:active:not(:disabled){transform:scale(.95)}
.qz-send:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}
.qz-send:disabled{background:var(--color-ink-100);color:var(--color-ink-300);cursor:not-allowed}
/* estado ENVIANDO — spinner no botão, input bloqueado */
.qz-send__spinner{display:none;width:18px;height:18px;border-radius:50%;border:2px solid rgba(255,255,255,.45);border-top-color:#fff;animation:qz-spin .7s linear infinite}
.qz-assistant.qz--sending .qz-send{background:var(--color-primary);color:#fff;cursor:progress}
.qz-assistant.qz--sending .qz-send svg{display:none}
.qz-assistant.qz--sending .qz-send__spinner{display:block}
.qz-assistant.qz--sending .qz-input{opacity:.6;pointer-events:none}
.qz-composer__meta{display:flex;justify-content:flex-end;padding:4px 6px 0}
.qz-counter{font-size:11px;font-weight:600;color:var(--color-ink-300)}

/* ── Rodapé ─────────────────────────────────────────────────────────────── */
.qz-footer{display:flex;align-items:center;justify-content:center;gap:6px;flex-wrap:wrap;padding:9px 16px calc(11px + var(--qz-safe-b));font-size:11px;color:var(--color-ink-300);text-align:center;flex:none;border-top:1px solid var(--color-ink-100)}
.qz-footer a{color:var(--color-primary);font-weight:700;text-decoration:none}
.qz-footer a:hover{text-decoration:underline}

/* ════════ MODAL · POLÍTICA DE PRIVACIDADE (opcional) ════════════════════ */
.qz-privacy{
  position:fixed;inset:0;z-index:10;
  display:flex;align-items:center;justify-content:center;padding:24px;pointer-events:none;
  opacity:0;visibility:hidden;
  transition:opacity .26s var(--ease), visibility 0s linear .26s;
}
.qz-assistant.qz--privacy .qz-privacy{opacity:1;visibility:visible;pointer-events:auto;transition:opacity .26s var(--ease), visibility 0s linear 0s}
.qz-privacy__backdrop{position:absolute;inset:0;background:rgba(20,38,76,.5);backdrop-filter:blur(3px)}
.qz-privacy__sheet{
  position:relative;display:flex;flex-direction:column;
  width:min(560px,100%);max-height:min(82vh,760px);
  background:var(--color-white);border-radius:var(--radius-xl);
  box-shadow:var(--qz-shadow-xl);overflow:hidden;
  transform:translateY(14px) scale(.97);transition:transform .28s var(--ease);
}
.qz-assistant.qz--privacy .qz-privacy__sheet{transform:translateY(0) scale(1)}
.qz-privacy__head{display:flex;align-items:flex-start;gap:12px;flex:none;padding:20px 18px 18px 24px;background:radial-gradient(130% 120% at 85% -8%, #3559a8 0%, #223f80 44%, var(--color-primary-dark) 100%);color:#fff}
.qz-privacy__head-text{flex:1;min-width:0}
.qz-privacy__eyebrow{display:block;font-size:11px;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:var(--color-accent);margin-bottom:4px}
.qz-privacy__head h2{margin:0;font-size:21px;font-weight:800;letter-spacing:-.01em;line-height:1.1}
.qz-privacy__close{flex:none}
.qz-privacy__body{flex:1;overflow-y:auto;padding:22px 24px 28px;font-size:14px;line-height:1.62;color:var(--color-ink-700);scroll-behavior:smooth}
.qz-privacy__body::-webkit-scrollbar{width:9px}
.qz-privacy__body::-webkit-scrollbar-thumb{background:var(--color-ink-100);border-radius:8px;border:2px solid transparent;background-clip:content-box}
.qz-privacy__body h3{margin:26px 0 8px;font-size:16px;font-weight:800;color:var(--color-primary-dark);letter-spacing:-.01em}
.qz-privacy__body h3:first-child{margin-top:0}
.qz-privacy__body h4{margin:16px 0 6px;font-size:13.5px;font-weight:700;color:var(--color-primary)}
.qz-privacy__body p{margin:0 0 10px;text-wrap:pretty}
.qz-privacy__body ul{margin:0 0 12px;padding-left:4px;list-style:none;display:flex;flex-direction:column;gap:6px}
.qz-privacy__body li{position:relative;padding-left:20px}
.qz-privacy__body li::before{content:"";position:absolute;left:2px;top:8px;width:7px;height:7px;border-radius:2px 2px 2px 0;background:var(--color-accent)}
.qz-privacy__body a{color:var(--color-primary);font-weight:700;text-decoration:none;border-bottom:1.5px solid var(--qz-blue-100)}
.qz-privacy__body a:hover{border-bottom-color:var(--color-primary)}
.qz-privacy__card{background:var(--qz-blue-50);border:1px solid var(--qz-blue-100);border-radius:14px;padding:14px 16px;color:var(--color-ink-700)}
.qz-privacy__card strong{color:var(--color-primary-dark)}

/* ════════ RESPONSIVO — mobile vira bottom-sheet ═════════════════════════ */
@media (max-width:560px){
  .qz-launcher{height:54px;width:56px;padding:0;justify-content:center;font-size:14.5px;right:calc(16px + var(--qz-safe-r));bottom:calc(16px + var(--qz-safe-b))}
  .qz-launcher__label{display:none}     /* colapsa para círculo */
  .qz-launcher__icon{margin:0}

  .qz-panel{
    right:0;left:0;bottom:0;width:100%;max-width:100%;
    height:92dvh;max-height:92dvh;
    border-radius:var(--radius-xl) var(--radius-xl) 0 0;
    transform-origin:bottom center;transform:translateY(100%);
  }
  .qz-assistant.qz--open .qz-panel,
  .qz-assistant.qz--minimized .qz-panel{transform:translateY(0)}
  .qz-header::before{content:"";position:absolute;top:7px;left:50%;transform:translateX(-50%);width:42px;height:4px;border-radius:99px;background:rgba(255,255,255,.4)}
  .qz-header{padding-top:18px}

  .qz-privacy{padding:0;align-items:flex-end}
  .qz-privacy__sheet{width:100%;max-height:90dvh;border-radius:var(--radius-xl) var(--radius-xl) 0 0;transform:translateY(100%)}
  .qz-assistant.qz--privacy .qz-privacy__sheet{transform:translateY(0)}
}

/* ════════ ACESSIBILIDADE — reduz movimento ══════════════════════════════ */
@media (prefers-reduced-motion:reduce){
  .qz-launcher,.qz-launcher__badge,.qz-launcher__badge::after,.qz-presence,.qz-dot,.qz-msg,.qz-send__spinner{animation:none !important}
  .qz-panel,.qz-overlay,.qz-launcher,.qz-cta,.qz-send,.qz-chip,.qz-privacy,.qz-privacy__sheet{transition-duration:.01ms !important}
}

/* ════════ KEYFRAMES ═════════════════════════════════════════════════════ */
@keyframes qz-launch-in{0%{opacity:0;transform:scale(.4) translateY(20px)}100%{opacity:1;transform:scale(1) translateY(0)}}
@keyframes qz-bounce{0%,92%,100%{transform:translateY(0)}95%{transform:translateY(-5px)}97.5%{transform:translateY(-2px)}}
@keyframes qz-badge-pop{0%{opacity:0;transform:scale(0)}100%{opacity:1;transform:scale(1)}}
@keyframes qz-ping{0%{opacity:.7;transform:scale(1)}70%,100%{opacity:0;transform:scale(2.1)}}
@keyframes qz-pulse-dot{0%{box-shadow:0 0 0 0 rgba(31,157,107,.5)}70%{box-shadow:0 0 0 7px rgba(31,157,107,0)}100%{box-shadow:0 0 0 0 rgba(31,157,107,0)}}
@keyframes qz-typing{0%,60%,100%{transform:translateY(0);opacity:.45}30%{transform:translateY(-5px);opacity:1}}
@keyframes qz-msg-in{0%{opacity:0;transform:translateY(8px)}100%{opacity:1;transform:translateY(0)}}
@keyframes qz-spin{to{transform:rotate(360deg)}}